29 Aug 2015 07:50:48
Cheers, Ed. I am keeping notes on what's happened.
KimPhilby - I'm usually really good on the phone and pretty much always get my way, which was adding extra fuel to my anger as I wasn't getting anywhere. I demanded to speak to management and they point blank refused to let me speak to ANYONE else. The reason being was that, they would only have access to the same screen the cretin I was talking too, had. It was at this point that I realised I was wasting my time, and not quite sure of the best course of action, I came on here to seek advice. I have to admit it makes me feel uncomfortable having being told I am dead. Especially when its something as powerful as a bank saying it.
Thanks
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Monkeyballs
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28 Aug 2015 20:10:27
I will include that but tbh I am not expecting any compensation for anything I do to get this situation, sorted. I once opened a second account (upgraded) with this same bank and I was supplied with a bank card and all the details of new account. Gave the new account details to my employer for my (then) weekly BACS payment. On pay day, went to draw some cash and account was empty. Contacted bank and they said that my employer must have withdrawn the money from my account because they had know idea where my money was. The convo got pretty heated from that point, as not only had they lost my money, they were seemingly admitting that they were giving access to withdraw money from my account to any old mug.
Took me over 10days to get my money back. No apology, no compensation, no explanation. If the tables were turned, and it was me stealing/losing their money, they'd take the shirt off my back.
Read discussionI will include that but tbh I am not expecting any compensation for anything I do to get this situation, sorted. I once opened a second account (upgraded) with this same bank and I was supplied with a bank card and all the details of new account. Gave the new account details to my employer for my (then) weekly BACS payment. On pay day, went to draw some cash and account was empty. Contacted bank and they said that my employer must have withdrawn the money from my account because they had know idea where my money was. The convo got pretty heated from that point, as not only had they lost my money, they were seemingly admitting that they were giving access to withdraw money from my account to any old mug.
Took me over 10days to get my money back. No apology, no compensation, no explanation. If the tables were turned, and it was me stealing/losing their money, they'd take the shirt off my back.
28 Aug 2015 16:31:12
Thanks for the quick response and advice, Ed. Really appreciate it.
On the second call I made, they said there was a note on my account and the first call had been flagged so that's at least something . But they also said they had contacted me by telephone on the 24th with an explanation, which is complete BS.
I will write something up over the weekend and post it Monday. Guess this is going to be a pretty drawn out process. The thing that winds me up most is that I haven't banked with these *ad expletive* for about 15 years but they still have the ability to pronounce me dead. I don't really understand how this can happen? surely is more complicated than ticking a wrong box to seemingly wipe someone's life out?
Thanks again, mate.
Read discussionThanks for the quick response and advice, Ed. Really appreciate it.
On the second call I made, they said there was a note on my account and the first call had been flagged so that's at least something . But they also said they had contacted me by telephone on the 24th with an explanation, which is complete BS.
I will write something up over the weekend and post it Monday. Guess this is going to be a pretty drawn out process. The thing that winds me up most is that I haven't banked with these *ad expletive* for about 15 years but they still have the ability to pronounce me dead. I don't really understand how this can happen? surely is more complicated than ticking a wrong box to seemingly wipe someone's life out?
Thanks again, mate.
28 Aug 2015 10:17:11
Hi Ed.
I would like to ask your opinion on what the best course of action is for the following if I may, please.
I had a payout many years ago for a PPI claim with Halifax. I'd all but forgotten about this but a month or so ago I received a phone call from Bank of Scotland wanting to ask a few questions about said PPI claim to make sure I was treated fairly. (I got them to call back so I could check their number and it was legit) I agreed and after the questions she said I would receive a letter with the conclusions of my case.
However, The letter I have just received (week ago monday) from them is address to the exectutor of my estate and it basically says sorry to hear of my loss. It then goes on to requests my death certificate and a completed deceased declaration form.
I have phoned them up but they are useless. They won't put me through to the department it came from or speak to anyone who has a brain. All the have done is flag the case to these un-contactable higher powers.
Clearly I am not dead. Surely this is fraud on their behalf?.
Pretty worried tbh. Don't want this getting to experian if it hasn't already.
Any advice?
Thanks