18 Aug 2015 22:28:20
Hi ed could do with some help here. Basically I had my tv repaired through my extended warranty I purchased. The repairer brought the tv back but they had damaged it. The screen. I contacted the warranty firm domestic and general who advised me to contact the service agent they arranged to do the repair which I did. I sent them an email with photos which in due course they replied to. They collected the tv which they damaged whilst repairing and have since written off due to uneconomic repair. D and g have since advised of product replacement of which I am happy with. After speaking with them they also have advised me I am due compensation from repairer for said tv via their public liability insurance. My question is how do I go about claiming due compensation correctly? Am I correct in thinking I make them aware of compensation amount I am after as set by the price of the replacement tv d and g have seen fit as a replacement but also damages of time taken off work in lost labour in dealing with the situation. Lost warranty etc.
Some things can be quantified perfectly and other things are more subjective and therefore being subjective, they must appear reasonable.
So what you could do is contact the repairer (speak to the owner or someone high up) and tell them you're willing to negotiate an amount with them so you don't have to claim against their public liability insurance.
If they don't want to negotiate a price then phone up a solicitor with a freephone number who deals on a no-win no-fee basis (look online) and ask them what they can do for you. You can shop around and also go into your local solicitors (if you want to) and see what they have to say.